STORE POLICY
All items in the same order will ship together unless ordered separately. Example: if purchasing items currently in stock with a pre-order item, your order will ship when all items are available.
Processing times can take up to 15 business days. When an order is fulfilled, you will receive a fulfilment notice with a tracking number for USPS (local). Preorders may take up to six months of delivery from the date of the order. Please allow 48 hours for the tracking number to process. Packages are dropped off at the post office on Friday and Saturday.
SHIPPING
We are not responsible for lost or stolen packages. If your tracking information shows the package as delivered but it has not arrived, please contact the shipping carrier for help locating the missing package.
International shipments may require import fees on delivery per policy of the carrier. The store has no control over this and we cannot waive or reimburse fees. By placing an international order, the consumer becomes responsible for those fees.
DISCOUNTS
Discount codes are not applicable on book boxes, exclusive editions, and cannot be stacked with BOGO deals. Discount codes are limited to one use per person. Freebie offers: the total balance at checkout must meet the minimum cost before tax and shipping to qualify.
BOGO deals: Check listing for full details. Free item must be of equal value or less of the sale item.
Print BOGO deals: qualify on orders or print packs with more than four prints. Free print selection must be of equal value or less of the highest single print in customer’s order. Free print excludes holographic prints and print packs.
CANCELATIONS
Exclusive Editions: The store has a one per person policy. We reserve the right to cancel orders that attempt to bypass this rule. If more than one person is shipping to the same address, names and emails must be different. Contact us for help with any questions or concerns.
Cancelations for book box pre-orders must be emailed within 48 hours of pre-ordering. Unfortunately, cancelations will not be accepted after. In the event the shop does not fulfill the order within 60 days of the most recent expected ship date, the customer reserves the right to cancel.
If you wish to cancel an order, contact us. Please allow up to 48 hours for a response during business hours. Placing a chargeback will result in the customer losing the ability to order from us in the future, and we reserve the right to not accept any new orders.
RETURNS
In the event you are unsatisfied with your purchase, please complete the returns form below within a maximum of 7 days from receiving your order. Include your order number and contact information as well as a brief description of the issue. If reporting damages, include pictures along with the title(s) affected.
Product must be returned first for an equal exchange of the same item. Full refunds will be issued for orders canceled prior to shipment. If returning a product after shipment, we will issue a refund for the purchase price of the item, plus any applicable taxes to your original form of payment if returned within 30 days. The shipping fees and the cost associated with sending an item back for a return are non-refundable. All returned items must be in their original condition and packaging to qualify.
If an order is returned due to consumer error (entering the incorrect address), they must cover the shipping cost to resend. If a package is returned due to an issue with delivery outside of our control, or lost by the carrier, you must cover the shipping cost to resend your package. Pluma Press cannot refund/credit/replace an order after 30 days from the original ship date for local orders and 40 days for international.
Please note: Personalized books cannot be returned. If you received a book signed with the wrong name, it will be exchanged with a book signed to the correct one.
Returns or exchanges are not accepted for B-Grade books.
Returns Form
Ship returned items to:
Pluma Press
PO Box 341
Camby IN 46113